The eBilling system requires Chrome browser.
Click here to download Chrome browser


NOTE: Internet Explorer is no longer supported by Microsoft,
while you may use Edge or Mozilla with eBilling, not all
functionality may work. We are working to make eBilling
compatible with all three browsers again.


Important Note   Be ready for calls and/or emails from
  Protiviti, a DDS Contractor, to provide
  your updated registration information
  for the DDS Provider Directory.


 

Attention

Please see the DDS Directive for guidance regarding the reporting requirements for Alternative Services.

The E-Billing System will not be available from 11:00pm to 7:00am each day


E-Billing Training
 Purchase Reinbursment Billing Video

E-Billing Password Reset Instructions
 Instructions

UPDATES:

   No current updates

Agency Holiday Closures:
 
   Thursday, June 19, 2025 - Juneteenth

INFORMATION:

SGPRC business hours continue to be from 8:00 a.m. to 5:00 p.m., Monday through Friday. However, you can make an appointment, walk in's will not be seen. You can do so by calling 909-620-7722 anytime 24 hours a day/7 days a week. Please be assured that SG/PRC will maintain our twenty-four (24) hour emergency response system to assist the individuals we serve, families and vendor community. You can always visit our website for any updates www.sgprc.org

INVOICE POLICY:

We would like to inform you that moving forward SGPRC will be enforcing the Invoice Policy as follows:

  • Invoices billed incorrectly will not be regenerated.
  • There is no guarantee of payment for invoices submitted after the 90 days from the invoice generation date.
  • Invoices submitted after 90 days must have a L.O.E (Letter of Explanation) to be considered for payment. If L.O.E is not attached payment will be paid as $0.
  • If approved, POS will only process payment as a one-time courtesy and POS will not honor your late billing request again.

PAYMENT SCHEDULES

Quality Incentive Program
    Quality Incentive Program (Enclosure)
    Quality Incentive Program (Provider Directory)

Click link for San Gabriel/Pomona Regional Center Whistleblower Policy

If you have any questions reagarding your account log in or about your applicaition to access our E-Billing portal please e-mail helpdesk@sgprc.org, any questions regarding your payment please call our phone line 909-620-7722 and ask to speak to a vendor payment specialist. Please rest asure if no answer leave a voicemail and your payment specialist will return your call in a timely manner.