The eBilling system requires Chrome browser.
Click here to download Chrome browser

NOTE: Internet Explorer is no longer supported by Microsoft,
while you may use Edge or Mozilla with eBilling, not all
functionality may work. We are working to make eBilling
compatible with all three browsers again.

Important Note eBilling will be undergoing system maintenance and will be unavailable from 8 AM to 12 PM on Saturday, October 8, 2022.



Please see the DDS Directive for guidance regarding the reporting requirements for Alternative Services.

The E-Billing System is not available from 11:00pm to 7:00am each day

eBilling Vendor Training

ALERT:  Important information concerning the e-Billing Password Reset Process. Instructions



ALERT:  Agency Holiday Closures

Direct Support Professional Workforce Survey
NCI Staff Stability Survey Website

ALERT:  All invoices for payment are due within 90 days of service if received after 90 days payment is not guaranteed.

ALERT:  New Directive
    DDS Directive - Providing and Claiming for Nonresidential Services During the State of Emergency

    Certification of Remote and Alternate Service Delivery
    Remote and Alternative Services Log
    Remote and Alternative Services Quarterly Report

ALERT:  For the more updates please go to

Weekly Vendor Advisory Coronavirus (COVID-19) Meetings
Every Monday from 10am to 12pm Meeting ID: 866 422 940

Dial into:
+1 669 900 6833 US (San Jose) 
Meeting ID: 866 422 940

SG/PRC Community Meetings
Every Thursday from 10 to 11am
Meeting ID: 941 540 067

Dial into:
+1 669 900 6833 US (San Jose)
Meeting ID: 941 540 067

Our business hours continue to be from 8:00 a.m. to 5:00 p.m., Monday through Friday. However, you may call our main number for emergencies at 909-620-7722 anytime 24 hours a day/ 7 days a week. Please be assured that SG/PRC will maintain our twenty-four (24) hour emergency response system to assist the individuals we serve, families and vendor community.

ALERT:  Please review the San Gabriel/Pomona Regional Center Whistleblower Policy

ALERT: Please be advised that all e-mails sent to ebhelp are frequently monitored and a reply will follow when completed. Sending multiple requests for the same problem will hinder our response time.

 How to Change Your Password