The eBilling system requires Chrome browser.
Click here to download Chrome browser


NOTE: Internet Explorer is no longer supported by Microsoft,
while you may use Edge or Mozilla with eBilling, not all
functionality may work. We are working to make eBilling
compatible with all three browsers again.



 

Attention

Please see the DDS Directive for guidance regarding the reporting requirements for Alternative Services.

The E-Billing System will not be available from 11:00pm to 7:00am each day


Support Team
 Support Contacts

E-Billing Password Reset Instructions
 Instructions

 

Agency Holiday Closures:
 
 
Monday, May 25, 2026 - Memorial Day

INFORMATION:

SG/PRC business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

E-billing Notes & Reminders

Please review your authorizations “document” as soon as it is received. Ensure the vendor number, service code, sub-code (if any), dates of service, and units of service are correct. If anything is incorrect, please contact your service coordinator as soon as possible. Information contained on your authorization document can only be changed by your service coordinator.

Questions regarding a line on your invoice, you can check “Deferred” and type in a comment at the bottom of the Comments Log” for the bill payer. You can indicate on the comment log any service that you provided on another date, or that the units of the services are not what was agreed upon. Deferred invoices will not be automatically re-generated. Please contact your Payment Specialist.


Important Billing Notice:

"No Service Selection: Checking "No Service" on your e-Billing invoice indicates no services were povided for the month. This action permanently deletes the invoice, and it can not be regenerated.

Missbilled Units: Units billed in error are not eligible for regeneration.

Submission Deadline: Submit invoices with in 90 days of the generated date. Invoices submitted after 90 days are ineligible for payment. A one-time exception may be requested by contacting your vendor payment specialist before submission. 

For questions regarding invoices, please contact 909-620-7722 to speak with a vendor payment specialist.

Please submit invoices within 90 days of delivery of the service.

 

E-Billing Training

1.All users E-Billing-covers the basics of logging in, site navigation and report viewing.

2. Invoicing E-Billing Invoicing-covers the process required for invoicing including using the various calendar types.

3. Service Provider Administration E-Billing SPA-covers how to manage your local users as the Service Provider Administrator.

4. Attendance & DS1964  -covers the steps needed to use the DS1964 to submit attendance tracking information through the e-billing website.

5. Full Presentation - All of the above training material in one presentation.

 Purchase Reimbursement Billing Video

If additional support is needed regarding your e-billing account log-in or  the status of your e-billing application, please email helpdesk@sgprc.org.

Payment Schedules

Residential Providers

All Services Providers

Quality Incentive Program
    Quality Incentive Program (Enclosure)
    Quality Incentive Program (Provider Directory)

Click link for San Gabriel/Pomona Regional Center for  Whistle Blower Policy

If you have any questions reagarding your account log in or about your applicaition to access our E-Billing portal please e-mail helpdesk@sgprc.org, any questions regarding your payment please call our phone line 909-620-7722 and ask to speak to a vendor payment specialist.